2.1: The MSP treatment is the choice of the client and the client alone and the client agrees to any actions or conducts reasonably necessary to perform the treatment.

2.2: The MSP treatment involves the use of pigments applied under the epidermis layer of the skin The MSP treatment is semi-permanent in nature and although the treatment can be reversed, the success of any reversal procedure is not guaranteed. The viability of laser treatment for MSP reversal can vary depending on skin tone and the strength of pigment used.

2.3: While we have never come across a single case of an allergic reaction to our pigment, allergic reactions can occur. We can carry out a patch test to determine the likelihood of developing an allergic reaction to our pigment if required or requested.

2.4: The client understands that there may be discomfort associated with the treatment, other side effects are as detailed on the consent form and may include but are not limited to slight bleeding, redness, discolouration or swelling.

2.5: Extra strength anaesthetic cream is available in clinic for an additional charge.

2.6: For best results, the client must comply with our written aftercare instructions. In cases where these instructions are not followed the warranty for the treatment is voided.

2.7: Before each treatment, Vinci Hair Clinic will provide an estimate as to how long the treatment will take. Due to numerous variables, these sessions may be shorter or longer than estimated and the client understands that no guarantee can be given to how many sessions are needed.

2.8: Different skin tones and textures can “accept” the pigment more readily than others and for this reason, some clients will require more sessions than others. Vinci Hair Clinic cannot give any guarantee as to the number of sessions needed to complete treatment for any one individual client. “Complete” treatment refers to the originally agreed position of the hairline and requested intensity, but not alterations (see paragraph 3.1). Should additional sessions be required to achieve optimum results for the client that fall outside of the “average” treatment time, Vinci Hair Clinic will not be liable for costs arising to the client for attending additional sessions, including (but not exclusive to) travel costs, accommodation costs, any economic costs to the client relating to time taken off work or loss of potential earnings.

2.9: Fading of pigment is likely to occur over time and periodic retouches may be necessary. Due to differences in hair texture and skin tone, Vinci Hair Clinic can give no guarantee as to the duration of the treatment and the number of retouches that may be necessary.

2.10: Scar camouflage with MSP is performed to minimise the appearance of the scar. The client understands that Vinci Hair Clinic can give no guarantee as to the visibility of the scar following MSP treatment and that scar tissue will accept pigment differently to normal skin, some irregularities can be visible in the scar area after treatment.

2.11: MSP treatment is designed to give the illusion of short or shaved hair, however it does not give the feel and/or texture of hair. When working with longer hair it does not sit on top of the scalp and while with longer hair it can help reduce contrasts between hair and scalp colour it can not give the same 3D density as fibres that sit on top of existing hair.

2.12: Sessions in excess of those covered by the guarantee or for that work that deviates from what was originally agreed to (as stated in section 3) will be charged at our hourly rate which is as determined by the country where the treatment is being carried out. Information regarding local rates are advised during the consultation process or are available on request, but the clinic reserves the right to change that rate at any time and no guarantee is given to what price will be offered on the future.

2.13: The minimum hourly fee is one hour. If the session exceeds one hour, a second hour will be charged. For every hour that is exceeded, an additional hourly rate will be charged. “Hourly rate” is defined as the time consultation with your technician begins and includes preparation time for the pre-treatment examination, discussion and planning time with the technician and preparation time for the application and efficacy of anaesthetic cream (if applicable).

2.14: The person or persons carrying out the treatment have undertaken training under the supervision of a treatment practitioner. Vinci Hair Clinic cannot guarantee continued treatment with a specific technician.

2.15: The technician will make a professional judgement about when the work is considered “complete”, that is when the completed work cannot be improved upon by additional sessions. In cases where the client is not in agreement with the technician’s judgement, the case will be referred to the medical director. In such cases where the technician and medical director are in agreement and believe that additional sessions will compromise the achieved result, Vinci Hair Clinic reserves the right to refuse further treatment regardless of it being within the warranty time. This is done only with the best interest of the client in mind.

2.16: In the unlikely event that removal of the Micro Scalp Pigmentation is requested, the client shall be liable for all costs related to the applicable removal treatment. (see paragraph 4.2)

2.17: Vinci Hair Clinic reserves the right to cancel the procedure in the interest of client safety in such cases where the client is deemed to be under the influence of drugs or alcohol. In such an event, the non-refundable deposit will be retained as a cancellation charge.

2.18: Working on the scalp when it is dry or with flaking skin can potentially compromise the results for the client. Vinci Hair Clinic reserves the right to cancel the session in such cases where it is deemed the results will be compromised due to the condition of the client’s scalp. In such cases, the non-refundable deposit will be retained as a cancellation charge.

2.19: The non-refundable deposit will be retained as a cancellation charge if it is deemed that the client has failed to disclose known medical conditions or other possible contra-indications to treatment to Vinci Hair Clinic in advance of their treatment that subsequently result in the cancellation of their treatment in the interest of client safety.

2.20: Vinci Hair Clinic reserves the right to review and modify pricing and/or recommendations in such cases where pricing and/or recommendations have been given based solely on a photographic evaluation. If a client’s session is cancelled due to the client wishing to discontinue with treatment following a change to pricing and/or recommendations, the non-refundable deposit will be retained as a cancellation charge.